4.5 Support Operations, Backup & Recovery

Ensure continuous service delivery and disaster readiness:

• Remote Desktop Support Access:
  
  Provide IT admins the ability to shadow or take control of user sessions for live troubleshooting.
  
  
• Service Health Dashboards:
  
  Monitor uptime, latency, and incident logs across all user sessions, regions, and virtual desktops.
  
  
• Automated Backup Scheduling:
  
  Define per-user or per-group backup intervals with recovery-point objectives (RPOs) and retention timelines.
  
  
• Disaster Recovery Mode:
  
  Quickly spin up cloned environments with user profiles and data in the event of a system failure or cyber incident.
  
  
• Integrated Knowledge Base & SOPs:
  
  Provide in-platform access to administrative SOPs, FAQs, and troubleshooting scripts for first-line support.